Stress, Health and Well-Being: The Mediating Role of Employee and Organizational Commitment

Autor: Sabir I. Giga; Ajay K. Jain; Cary L. Cooper
Sprache: Englisch
Veröffentlicht: 2013
Quelle: Directory of Open Access Journals: DOAJ Articles
Online Zugang: http://www.mdpi.com/1660-4601/10/10/4907
https://doaj.org/toc/1660-4601
doi:10.3390/ijerph10104907
1660-4601
https://doaj.org/article/2efb608c6aa6486dac39f23df3640b10
https://doi.org/10.3390/ijerph10104907
https://doaj.org/article/2efb608c6aa6486dac39f23df3640b10
Erfassungsnummer: ftdoajarticles:oai:doaj.org/article:2efb608c6aa6486dac39f23df3640b10

Zusammenfassung

This study investigates the mediating impact of organizational commitment on the relationship between organizational stressors and employee health and well-being. Data were collected from 401 operator level employees working in business process outsourcing organizations (BPOs) based in New Delhi, India. In this research several dimensions from ASSET, which is an organizational stress screening tool, were used to measure employee perceptions of stressors, their commitment to the organization, their perception of the organization’s commitment to them, and their health and well-being. Data were analyzed using structural equation modeling on AMOS software. Results of the mediation analysis highlight both employee commitment to their organization and their perceptions of the organization’s commitment to them mediate the impact of stressors on physical health and psychological well-being. All indices of the model fit were found to be above standard norms. Implications are discussed with the view to improving standards of health and well-being within the call center industry, which is a sector that has reported higher turnover rates and poor working conditions among its employees internationally.